Overview:
At Sh’Zen USA we recognize the importance of your privacy. Our policy has been always been, and continues to be, to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or personal information about our customers to any third party not affiliated with their transaction.
Information We Collect:
NOTE: We will NEVER sell our clients information!
Sh’Zen USA may collect only the information you provide to us such as name, address, or credit card information during a purchase.
Our Use of "Cookies"
"Cookies" are small files of data that reside on your computer and allow us to recognize you as a Sh’Zen USA customer if you return to our site using the same computer and browser. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times. Once you log out, these session cookies expire and no longer have any effect.
Customer Service Correspondence
If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Sh’Zen USA to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire. We will NEVER sell your information!
Information Security
Sh’Zen USA is committed to handling your customer information with high standards of information security. Your credit card information is stored only in encrypted form on computers that are not connected to the Internet. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes.
The security of your Sh’Zen USA account also relies on your protection of your Sh’Zen USA password. You may not share your Sh’Zen USA password with anyone. Sh’Zen USA will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the Sh’Zen USA website. Always check for a lock icon (https://) before entering credit card information! For payment processing we use Authorize.net for credit cards and if you choose to pay via PayPal, they have their own privacy policy defined at
Accessing and Changing Your Information
You can review the personal information you provided us and make any desired changes to such information, at any time by logging in to your account on the www.shzenusa.com Web site and changing your preferences at the check out page. You can also close your account through the Web site.
Contacting Us
If you have any questions about this privacy statement, our information practices, or your dealings with Sh’Zen USA you can contact us from the contact information found at www.shzenusa.com
